At No Logo Hair, we are committed to providing exceptional service and reserving dedicated time for every client. As a small independent business, late cancellations and missed appointments can have a significant impact on our team and on other clients waiting for appointments.
We kindly ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.
The following charges may apply:
Cancellations made within 48 hours of the appointment: 20% of the booking value
Cancellations made within 24 hours of the appointment: 30% of the booking value
Same-day cancellations and missed appointments (no-shows): 50% of the booking value
We understand that unforeseen circumstances can arise and will consider exceptional situations at our discretion.
To secure appointments, payment card details may be stored securely on your client profile. By booking an appointment, you agree that these details may be used to process any applicable cancellation or no-show charges in accordance with this policy.
To all first-time clients who wish to book an in-salon appointment (so no card details stored) will be required to pay a deposit at the time of booking. This deposit will be deducted from the total cost of the appointment on the day of the service.
We take great pride in the quality of our services and will always carry out a thorough consultation to discuss your expectations, desired results, and any limitations that may affect the outcome of your treatment.
Due to the time, expertise, and products involved in providing our services, we do not offer refunds for completed services.
However, client satisfaction is extremely important to us. If you are unhappy with any aspect of your service, please contact the salon within 7 days of your appointment. We will be happy to arrange a follow-up appointment to assess the results and, where appropriate, make reasonable adjustments to ensure the service has been carried out correctly and in line with the consultation agreed.
We are committed to resolving concerns professionally and fairly and ask that clients provide us with the opportunity to review the service before seeking any alternative corrective treatment elsewhere.
Your safety is our priority. Hair colour products can cause allergic reactions, even where products have been used previously without issue.
A patch test may be required at least 48 hours before a colour appointment in accordance with manufacturer recommendations and our professional judgement. Clients are responsible for informing us of any allergies, sensitivities, medical conditions, previous reactions to hair colour, or changes in health that may affect their treatment.
If a required patch test has not been completed, or if we have concerns regarding the safety of proceeding with the service, we reserve the right to postpone or refuse the appointment.
By proceeding with a booking, you confirm that you have read and understood these terms.
